The Second Annual Open House in Exeter

On May 20, 2000 the Public Works Department in Town of Exeter held their second open house. Over 175 people attended. It was such a success they plan to hold another one.

An open house is a public relations tool regularly employed by other municipal departments and used by some public works departments. Keith Noyes, Director of Public Works in Exeter said, "An open house is an opportunity to educate the public to be aware of the importance of public works to the community and to their everyday lives." An open house also creates a feeling of goodwill between the public and the department.

Planning is vital part of a successful event. Exeter did their homework. An 8 person committee co- chaired by Lori Burrage, secretary, and Steven Tucker, work leader, it took about 5 months to organize the event. Over 25 employees volunteered their time to work on the project.

The committee brainstormed topics for demonstrations and tours. Demonstrations were planned specifically for children, such as learning to use hand tools, recycling arts and crafts, and seeing a paint machine demonstration. For adults, a backhoe basketball game was created. Demonstrations not age specific included plowing, granite curb setting, and tapping a water line. Tours brought residents to other public works facilities, such as the water and wastewater treatment plants. The entire public works facility was open for inspection and everyone enjoyed grilled ribs and chicken (donated by a resident).

The Town Council is very supportive of this venture. The Town Manager came as well as some Selectmen.

To advertise the event, flyers were sent to the elementary school. The date coincided with Public Works week to tie in the local event to a larger one.

At an open house, it is important to have something for everyone. Demonstrations and tours will enable employees to show others what they do. This is great for morale, while employees are proud of what they do. They don’t often get the chance to show others the diversity of what their jobs.

Keith recommends an open house, because it is good for morale and public relations. He says, "Make it interesting for everyone you expect to attend. Plan well, advertise and provide refreshments."